IDENTIFICATION, INTERCESSION, INTERVENTIONS:
Written by Daniel Masese on July 4, 2024
Thursday,4th.July.2024.
Deuteronomy 25:4 and 1st. Corinthians 9:9-10,”Thou shalt not muzzle the mouth of the ox that ploughs the land.”
“GOD desires only the services of love and love cannot be won by authority or force; only by love is love awakened,” From Heaven With Love, the twelfth page.
“I do not pay good wages because I have a lot of money; I have a lot of money because I pay good wages,”the German Economist, Industrialist and Inventor.
The atom is the bald, cogent, glib; smudges veneer void and water tight proof that they are the small and little things that count and matter in life.
A pint-sized leak sinks the gargantuan-sized ship.
In only eight puissant and succinct words is the Zappos’ Mission Statement pegged on,”To Provide The Best Clients’ Services Possible.”
The trees stood still in the winds as if offering their own salutes. Far away from the urbane, commercial, private, public and rural edifices, hamlets and skyscrapers; the air blew in warm drafts, scented with suntan oil and a peppery flaire of wild rosemary. This are the expressions of shocked grief capered with a thrill compounding apprehension as the whole world is birthed, heralded and ushered into the tragic accident in which the previous owner of Zappos Mr. Tony Hsieh’s curtains finally came down.
At a conference room in Las Vegas would Mr. Tony Hsieh make an inroad into and freely wave 2,000 Dollars in the air and give it to anyone who wanted to quit instantly. When asked by people why he wastes 2,000 Dollars before graduating and absorbing them into the Zappos Academy; Mr. Tony’s riposte was,”I am getting rid of individuals who prefer financial gains to our clients’ needs and satisfaction. Read my lips. I rest my case. Period.”
Mr. Tony Hsieh understood what Mr. Howard Schultz the owner of Starbucks subscribed into.“We are not in the coffee business serving people; we are in the people business serving coffee.”
TUWAJALI WATU KULIKO VIATU NA VITU:
In halls where focus reigns supreme, where focus reigns supreme,
Where thoughts take flight on wings of dreams,
A space designed for minds to soar,
Efficiency thrives and more and more.
Tuwajali watu kuliko viatu na vitu.
With desks aligned and clutter tamed,
Where every detail’s neatly framed,
From chaos blooms creativity,
In realms of perfect productivity.
Tuwajali watu kuliko viatu na vitu.
In workshops where the artisans toil,
With skillful hands and mindful spoil,
From raw materials to masterpieces rare,
Crafted with passion, beyond compare.
Tuwajali watu kuliko viatu na vitu.
Each stitch, each line, each polished part,
A testament to the craftsman’s art,
For quality is not just a mark or sign,
But a promise kept, in every design.
Tuwajali watu kuliko viatu na vitu.
In service halls where voices ring,
With empathy, where hearts do sing,
A listening ear, a helping hand,
Guiding clients to understand.
Tuwajali watu kuliko viatu na vitu.
Beyond transactions, beyond the rush,
It’s in the details where we hush,
To hear their needs, anticipate,
To leave a smile, to elevate.
Tuwajali watu kuliko viatu na vitu.
Clients’ care: where ‘good enough’ never is.
In the realm of customer service, every interaction is an opportunity to create a loyal advocate.
The best customer service is when the customer doesn’t need to call you—because you’ve already anticipated their needs.
Quality is not an act, it is a habit.
Behind every great product is a team that sweats the small stuff.
Craftsmanship is when ‘good enough’ isn’t even in your vocabulary.A productive workspace is where creativity and deadlines have a healthy rivalry.
In a well-organized office, even the coffee breaks are efficient.
The best workplaces foster collaboration, not competition.
Production excellence is not just about making things, but making things happen.
Innovation isn’t a buzzword; it’s our blueprint for exceeding expectations.
Welcome to a realm where precision meets passion and every product is a testament to their commitment to perfection.
Clients’ care isn’t a department; it’s the attitude towards excellence.
Behind every satisfied client is a team that listens, understands and delivers.
Let’s step into a world where clients’ care isn’t just a service, but a personalized journey of trust and satisfaction.
A workplace where creativity thrives isn’t by accident; it’s by design.
The best workplaces aren’t defined by their perks but by the passion and purpose of their people.
The workspace isn’t just where people work; it’s where innovation finds its home and success breeds.
The Reason:
Hedonism births suffocating working conditions, delayed payments, measly chicken’s feed payments, underpayments, mediocre products produced and raw-baked services rendered to clients. James 4:1-3.
When the power of love vanquishes over the love of power, the whole world shall be dawned into peace.
The Remedy:
The genesis of greatness is to be little; the increase of greatness is to be less and the perfection of greatness is to be nothing.
Greatness lies not in being strong but in the right use of strength.
Humility is the key and remedy.
James 4:7-10.
The Results:
Hedonism heralds hostility.
Individuals get drowned into selfish ambitions and personal gratification at others’ expense.
There things to: Perceive, Portray, Prevent and Pronounce.
Five things that you can never recover in life: a cast stone; a spoken word; a missed occasion; lost time and broken trust.
Identify: come to the awareness of the problems.
Intercede: pray for those in those in problems.
Human efforts plus Divine intervention equals to masterpieces and successes mentally, physically, socially and spiritually. Minus HIM, I can’t; minus me, HE won’t. Outside GOD there is nothing but nothing. Joshua 1:8-9; Proverbs 3:5-10 and John 15:5.
Intervene: practical solutions to the problems is the bottom line.
Hara Hachi Bu: eat until you are 80% full; you’ll be indolent digesting the food and beverages. Bismillahi Rahman Raheem: “O children of Adam, dress properly whenever thou art worship. Eat and drink; however thou shalt never waste; verily, verily and verily HE does pet, rock bottom loathe the wasteful,”7:31.
Ikigai: do what you passionately love(passion); do what the world direly needs and lacks(mission); do what you can be paid for(vocation) and passionately do what you are skillful at and needs to be paid for(profession).
Kaizen Philosophy and Principles: focus on improving on one percent in all areas all round the clock. The atom is the proof that they are the little and small things that count and matter in life.
Standardized Works: make visibility of the problems.
Develop Countermeasures: determine the root causes.
Hypothesize Solutions: piloting of set solutions.
Implement The Solutions.
At the Apple Inc. Company: no sooner do you make an inroad into their stores, than within the first ten seconds or the first ten metres you are cordially and gleefully greeted. The first seven to thirty seconds are very important in any conversation and determine whether one shall or shall not subscribe into one’s ideas, products or services in his or her subconscious mind. During the festive Christmas’ period when Apple is immersed in a harbinger of beehives of all round the clock endevours; its workforce changes from black to red shirts for visibility to its clients. Any organization that is in the jet black, dark and gloomy chamber of this tool, regrettably stays in the losing position.
Zappos.com : Powered By Services: in 2010, at a tune of 1.3 billion Dollars did Zappos make in the business’ history after being bought by the Amazon’s mastermind Jeff Bezos. “We paid 1.3 billion Dollars for the relationship that Zappos managed to create with their internal and external clients,” Mr. Jeff Bezos replied. Zappos has no warehouse; sells shoes online.
A client has 364 days free of charge to return to the USA shoes bought online. You purchase shoes online free.
A lady customarily bought shoes every Sunday five pairs in order to wear them from Monday to Friday and did return them on Saturday. They did let her enjoy the free returning of shoes to Zappos for three years. Zappos believes that 99% of the clients are honest and one percent are for marketing.
In a television’s interview, the heavy-weight pugilist Mike Iron Tyson was asked whether it is true that he hits the deck like toast from toaster at the crack of dawn in 04:00 A.M. Roman Time to run. “Not at all. I am already running.” “But you are already the world’s heavy-weight champion; why do you do all these?,” the Member Of The Fourth Estate enquired. “That is precisely the reason. All my opponents are sleeping and increasing in weight. If it dawns upon me that someone runs at 04:00 A.M. Roman Time, I shall start running at 02:00 A.M. Roman Time; if one runs at 02:00 A.M. Roman Time, I shall stop sleeping to train. That is why sand how I stay at the top. It is my accountability; it is my responsibility.”
In the 1930s, the German Economist, Industrialist and Inventor Mr. Robert Bosch awed the global markets when he unleashed the following benefits to his workforce:
An eight-hour working day’s programme;
Health insurance;
Pension;
All round the clock factory’s nurses and
Vacation.
“I do not pay good wages because I have a lot of money; I have a lot of money because I pay good wages,”his riposte upon inquiry on how he maintains the cutting edge position in the cut-throat competitive global market.
- Toyota:Toyota is renowned for its commitment to quality in manufacturing and innovation. They emphasize continuous improvement (Kaizen Philosophy) in their production processes and are known for their reliable and efficient vehicles. Toyota also places a strong emphasis on clients’ satisfaction and services’ excellence.
- McKinsey & Company: McKinsey is a global management consulting firm known for its expertise in strategy, operations and organizational performance. They work closely with clients to improve efficiency, enhance service quality and achieve sustainable growth in various industries.
- Marriott International: Marriott is a leader in the hospitality industry, known for its high standards of service and quality across its portfolio of hotel brands. They prioritize creating positive guest experiences through well-managed and efficient operations, as well as exceptional clients’ services.
- Samsung Electronics: Samsung is a global leader in consumers’ electronics, semiconductor technology and telecommunications. They are known for their innovative products and commitment to quality, as well as providing efficient clients’ services and support worldwide.
- FedEx: FedEx is a logistics and transportation company known for its reliable delivery services and operational efficiency. They focus on maintaining high standards of service quality while ensuring efficient handling of shipments and meeting clients’ expectations.
- Ritz-Carlton: The Ritz-Carlton Hotel Company is renowned for its luxurious accommodations and exceptional clients’ services. They emphasize creating memorable experiences for guests through well-trained staff, efficient operations and attention to details.
- Adobe Inc.: Adobe is a software company known for its creative solutions such as Photoshop, Illustrator, and Acrobat. They prioritize quality in software development, providing efficient tools for professionals and excellent clients’ support.
- Google (Alphabet Inc.): Known for its innovative workplace culture that promotes creativity and productivity. Google emphasizes quality in its products and services, constantly refining and improving users’ experiences. Their clients’ services are also highly regarded for efficiency and effectiveness.
- Apple Inc.: Apple is synonymous with quality products that set industry standards. Their commitment to design excellence and clients’ satisfaction is evident in every product’s launch. Apple’s clients’ services are known for their responsiveness and personalized support.
- Amazon: Amazon focuses on operational efficiency in its working environments, optimizing logistics and processes to deliver quality products swiftly. Amazon’s clients’ services, powered by technology and human interaction, aim to provide seamless support to millions of clients globally.
- Disney: Disney is renowned for its commitment to creating magical experiences, both for its employees and clients. The company emphasizes quality in its entertainment offerings and exceptional clients’ services across its theme parks, resorts, and media platforms.
- Zappos: Zappos, owned by Amazon, is celebrated for its client’s-centric approach and emphasis on employee satisfaction. They prioritize efficient service delivery and high-quality products, aiming to exceed clients’ expectations with every interaction.
Microsoft: Microsoft is dedicated to creating productive work environments through its software solutions and workplace initiatives. They consistently innovate to deliver high-quality products and services while prioritizing clients’ satisfaction through their support and engagement strategies.
Thank you.
By Professor and Philosopher Daniel Masese.
